1. Introduction

This Privacy Policy applies to all visitors, customers and users of the 925 Silver Jewellery website (“we”, “our”, “us”). By using our website or placing an order with us, you agree to the terms described in this policy.

If you do not agree with any part of this policy, please do not use our website or share your personal information.

2. Information We Collect

We may collect the following types of information:

• Contact details – name, email address, phone number, shipping/billing address.
• Order details – products you purchase, preferences, quotation requests.
• Payment information – processed securely through trusted payment gateways (we do not store your full card details on our servers).
• Technical data – IP address, browser type, device type, pages visited, and time spent, collected via cookies and analytics tools.

3. How We Use Your Information

We use your information to:

• Process and deliver your orders or quotation requests.
• Communicate with you about your orders, support queries or account.
• Send you updates, offers or product recommendations (only if you opt-in).
• Improve our website, products and customer experience.
• Prevent fraud, protect our rights and comply with legal obligations.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to make your browsing experience smoother and more personalised. Cookies help us remember your preferences and understand how you use our website.

You can manage or disable cookies in your browser settings, but some features of the site may not work properly if cookies are turned off.

5. Sharing Your Information

We do not sell your personal information to third parties. We may share limited information only with:

• Service providers – such as payment gateways, shipping/courier partners and IT tools, strictly for processing orders and operating the website.
• Legal authorities – if required by law or to protect our legal rights.

These partners are required to protect your data and use it only for the purpose we agree with them.

6. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Choices & Rights

Depending on your local laws, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal data, where applicable.
• Opt-out of marketing communications at any time.

To exercise any of these rights, you can contact us via email at sales@925silverjewelry.com.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or for other operational reasons. Any updated version will be posted on this page with a revised “Last Updated” date.

9. How to Contact Us

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:

Email: sales@925silverjewelry.com
Phone: +66-02-116-0308 | +66-02-102-8522 | +66-02-384-1731

This Privacy Policy is provided for general informational purposes and does not constitute legal advice.