Frequently Asked Questions
Find quick answers to common questions about ordering, quality and care at 925 Silver Jewellery.
Is your jewellery real 925 sterling silver?
Yes. Every product is made with genuine 92.5% sterling silver. Our jewellery is also nickel-free, hypoallergenic and skin-safe.
Will the silver tarnish or change colour?
All silver naturally oxidizes over time, but our anti-tarnish coating slows this process. With proper care, your jewellery will maintain shine longer.
Do you offer Cash on Delivery?
Currently, we do not offer COD. All orders require secure online payment or quotation-based confirmation.
How long does delivery take?
Delivery timelines vary by location. Most orders arrive within 4–10 business days domestically and 7–20 days internationally.
Can I return or exchange my order?
Returns are accepted only for damaged, defective or incorrect products — as per our Return & Refund Policy.
How do I find my correct size?
You can reach our team and share your wrist/necklace measurements or photos — we’ll help you choose the perfect size.
Do you offer bulk / custom orders?
Yes — we offer bulk, corporate and gift orders. Custom designs may also be available depending on requirements.
How do I contact customer support?
You can reach us anytime at:
📧 sales@925silverjewelry.com
📞 +66-02-116-0308 | +66-02-102-8522 | +66-02-384-1731
Still have a question? Our support team is happy to help.